Terms of Service

These Terms of Service ("Terms") govern access to and use of PI Suite and related websites and services (the "Services") provided by Product Intelligence Suite ("we," "us," or "our"). By creating an account, requesting a free trial, starting onboarding, or otherwise using the Services, you agree to these Terms.

The Services

PI Suite is a product intelligence platform for modeling, validating, and commercializing configurable products. New PI Suite capabilities released after you subscribe are included in the same subscription unless we state otherwise in writing.

You own the product models, rules, compatibility logic, and configuration knowledge you create in the Services. We do not claim ownership of that product intelligence.

Accounts and onboarding

You must provide accurate account, billing, and company information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.

Free trial

We may offer a free trial of PI Suite. Unless we agree otherwise in writing:

• The trial is free. We don't ask for a payment method, and nothing is charged during or after it.
• The trial lasts 15 days from when we give you access. We may extend it by up to 15 more days, for example after a call with our team.
• A trial doesn't commit you to a subscription. The fees and agreement term below apply only if you subscribe.
• When the trial ends, we may suspend or limit your access until you subscribe. If you don't subscribe, we may delete the data in your trial environment after the trial ends.
• We may change or end trial offers at any time. Trials are provided as is, without service commitments.

Fees and billing

If you subscribe, and unless an Enterprise agreement says otherwise:

• PI Suite is a 12-month agreement billed monthly in EUR, excluding VAT.
• Commercial Configurations are billed monthly according to usage. A Commercial Configuration is a customer-facing configured product created in the Commercial Workspace. Revisions of the same configuration do not create additional usage charges.
• Work in the Design Workspace is not usage-billed.
• VAT may apply depending on your location and applicable UAE regulations.

If no Commercial Configurations are created in a billing period, no usage fees apply for that period. The monthly PI Suite subscription still applies.

Acceptable use

You may use the Services only for lawful business purposes and must not attempt to disrupt, reverse engineer, or misuse the platform, or use it to infringe another party's rights.

Availability and changes

We aim to keep the Services available and may update features over time. We do not guarantee uninterrupted operation. Where a change materially reduces core functionality, we will provide reasonable notice.

Limitation of liability

To the fullest extent permitted by law, Product Intelligence Suite is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from use of the Services. Our total liability for any claim is limited to the fees you paid to us for the Services in the 12 months before the claim.

Governing law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules. Courts of Dubai have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

Contact

Product Intelligence Suite
Email: contact@pisuite.ai
Web: pisuite.ai
Address: Dubai, United Arab Emirates